To all our Valued Customers:
Over the last 2 weeks at GF Oats headquarters, we have seen our online orders double in volume. 🙌🏻It is both very exciting for us as a small business during a time that is a bit topsy turvy for everyone, but also little overwhelming as we are a small team of 5.
We are welcoming many new customers, so if you are new, welcome to the GF Oats tribe. 😍
If you are not aware, we are a small family business, each and every order makes a huge impact on our store. We are different from Big Business in that we actually CARE that you have placed an order with us and we CARE even more that you get your goods in a timely manner and that nothing goes wrong. We are taking every precaution to assure during these busy times that every order gets sent out quickly and correctly. However, if you do find any issues with your order please do not hesitate to let us know as soon as you can.
If something is not quite right or missing, please let us know immediately, and also refer to our Terms and Conditions, as we do require a couple of small things done if there is damage to your order, or something wrong.
PLEASE NOTE: If you place any other items in your order with Pre-order stock – they will be ONLY delivered once the pre-order stock arrives. So, if you need something separately you will have to place a separate order.
Procedures we are putting in place when we are dispatching orders.
Our team already adheres to strict hygiene & care practices; however, we want you to know how we are increasing these procedures during these times.
All the team here at GF Oats have access to soap & hand sanitiser and are washing and sanitising hands before handling any stock. Additionally, gloves are being worn while packing any stock to further reduce the risk through skin to package contact.
All GF Oats team members are encouraged to not attend work if they are feeling at all unwell, so please rest assured that we are all happy and healthy while we process and pack your orders.
Visitors to the Warehouse
If you are local to our shed and have chosen to come and pick up your product, please make other arrangements if you yourself are suffering from any flu-like symptoms. You can request to have the stock left outside the office door for pickup if that is convenient to you. Staff do have the right to ask you to step outside the office if you are displaying respiratory symptoms.
If you are wanting to send someone a delicious Hamper Gift as a gift or they might be quarantined - check out our offerings here.
Keep well from all of us here at GF Oats Australia Headquarters.🙌🏻😍